THE ZALORA STORY
ZALORA, Asia’s leading online fashion destination, was founded in early 2012 and has presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Thailand, Vietnam and Hong Kong, and employs more than 1000 people in 7 markets.
We are serious about redefining online fashion throughout Asia by providing the very best in high-street style and trends, innovative technology and customer service. Our love for fashion and dedication to our customers defines all we do. Our goal is to be the #1 online fashion retailer in Asia, and we need talented, committed and passionate individuals to help us get there. At ZALORA, we cultivate a dynamic environment, bringing together an unrivaled pool of talent from across Asia and the world, combining a wealth of local and international knowledge.
THE ZALORA VALUES
Passionate
We are passionate about fashion, and about our customers. We are consistently motivated by our desire to bring high-street fashion to all corners of Asia, and we work tirelessly to provide the best experience for our customers.
Innovative
As the leaders in fashion e-commerce in this region, we believe that continuously enhancing and redefining our product offering is key to moving ZALORA forward. We are continuously seeking new and innovative ways to do things, and believe in bringing new ideas to the table.
Responsive and Adaptive
We are responsive and adaptive to the market we are in and changes going on around us in both fashion and technology. We adapt our offering to best fulfil the needs of each country, taking into account culture, socio-economic status and the overall climate in each country ZALORA operates in.We are looking for a young, passionate and driven individual to complement the CRM team. As part of the CRM team, the candidate will go beyond typical marketing communications and delve deeper into building and optimising holistic customer touch-points across all marketing channels, and understand the formula behind successful CRM.
Candidate will grow this element in a fast paced and exciting environment, utilizing state-of-the-art systems and tools to build and engage key customer segments.All academic and professional backgrounds are welcome. Position is based in Singapore.
Essential job functions and KPIs
Understand how CRM functions and the tools it uses
Assist in running reports and customer centric ad-hoc analyses
Assist projects and communicate across multiple teams
Side function to assist other CRM duties as required on an ad-hoc basis
Requirements
Strong analytical ability
Strong communication ability and willingness to learn
Proficient in Microsoft Excel
Prior experience with HTML, SQL is a bonus
Prior experience with email/reporting engines is a bonus
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