ViewQwest Pte Ltd – Customer Service Officers / Associates

• Work with internal departments to properly setup new accounts which include completion of customer application forms

• Process customer orders and ensure timely delivery of services

• Answering customers’ queries via phone call, email or social media chat

• Comfortable to handle face to face with customers/prospects in regards to products related enquiries

• Follow up and co-ordinate with internal parties to fulfill customers demand and/or resolve customers’ issues on delivery/order fulfillment

• Ability to work once a month  on weekends and be compensated with weekdays off in lieu (e.g. weekends duties, Day Offs on Monday & Tuesday the following week)

• Any additional duties as assigned by Supervisor

Job Requirements

• ITE/Diploma/Degree in Business Administration or equivalent preferred but not mandatory

• Proficiency in the English language is required

• Good telephone manners with experience in handling customers

• Knowledge of IT/Telco is an added advantage though not essential

• Aggressive achiever with strong communications, presentation and interpersonal skills to meet set target

• Highly motivated with a sense of commitment in providing quality service to customers

• Ability to multi-task and complete routine tasks with level of accuracy

• Work effectively within tight time schedule

• Independent and excellent planner

• Well groomed and with a friendly personality