The Elevate Group Pte Ltd – Events Coordinator / Receptionist

‪Title: Events Coordinator / Receptionist (Full time)

‪Reports to: Events & Operations Manager

Responsibilities & Duties include but are not limited to:

Events Coordination

• Answer all enquiries (online, telephone and walk-in
• Prepare event proposals, budgets and presentation
• Coordinate and finalise event-related arrangements with suppliers, contractors and partners
• Attend to clients and their event needs
• Plan scope and format of events
• Work with team members to ensure the smooth running of an event on-site
• Provide exceptional customer service and safety standards
• Work with the Management Team to promote and execute special events

Receptionist

• Master the point-of-sale, online booking and event scheduling software.
• Handle and assist customers with the waiver policies.
• Prepare customer for jumping by issuing wristbands and Katapult socks
• Explains basic rules of the courts to all customers and direct them to watch the Safety Video
• Performing cashier duties at reception and cafe as and when needed
• Store opening and closing duties, cash audits, loss and prevention.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies, procedures and banking in process
• Compile and balance cash receipts at the end of the day/shift.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Resolve customer complaints.
• Ensure that all food and products are consistently prepared and served according to the facility’s serving standards.

General Administration 

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Inventory management and ordering for trampoline related merchandise and f&b
• Ensure that all products are received in correct unit count and condition
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs
• Participate in jump area and cafe area cleaning as and when needed
• Provide suggestions and advice to the Manager as and when needed
• Other duties as assigned by Operations Manager, Management or needed by the business.