Company
ShopBack
shopback.com
Designation
Customer Experience Intern
Date Listed
05 Mar 2015
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, For At Least 4 Months
Profession
Customer Service / Communications
Industry
Computer and IT, Retail / eCommerce
Location Name
Singapore
Allowance / Remuneration
$800 - 1,200 monthly
Company Profile
Shopback is a platform for e-commerce discovery and loyalty. We influence consumers to shop online by providing cashback and personalized recommendations that help them make better purchasing decisions for travel, fashion & electronics. We partner with local & global e-commerce merchants to bring the best deals and promotions for our users.
We are currently the highest ranked e-commerce loyalty website in Singapore and we are looking for highly motivated individuals to grow our team. Do visit us at www.shopback.sg to find out more about what we do, and apply to join our fun and dynamic team today!
Job Description
As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We want you if you love online shopping and our concept of helping others save!
Your roles and responsibilities will be as follows:
Your roles and responsibilities will be as follows:
- Managing the two main customer outreach channels – phone hotline and onsite feedback form, and responding quickly and relevantly.
- Listen to customer’s needs and requests, process the information, and deliberate a best-response in line with the team’s business objectives.
- Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
- Head all reconciliation, damage control, and crisis communications efforts in the case of PR emergency.
For all of the above, you will need to be:
- Strong interpersonal and communication skills – both written and spoken.
- Able to converse well in english.
- Active listener and empathetic, yet objective, business-oriented, and able to think and respond on your feet at the same time.
- A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
This position is already closed and no longer available. You may like to view the other latest internships here.
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- Company:
ShopBack - Designation:
Customer Experience Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT, Retail / eCommerce
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