Shopback – Customer Experience Intern

ShopBack is a platform for e-commerce discovery and loyalty. We have evolved from a small local startup into the no.1 cashback site in Singapore, achieved with a passion to bring value to our customers along with the best online shopping experience. Our ever-growing team boasts drive, productivity and efficiency, all the while thriving on autonomy, rewarding experiences and snacks from the office (lots of it!). 

Be part of the team that made these possible!

1) In 12 months - Top 150 website in Singapore

2) Brought on-board more than 500 merchants

3) Won "Most Promising Start-up for 2015"

4) Reached out to more than 100,000 online shoppers

5) Some of our PR articles: Vulcan Post and Business Times

As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We promote growth from within and encourage our teams to work together to reach clients and customers goals. We want you if you love online shopping and our concept of helping others save!

Your roles and responsibilities will be as follows:

 Managing the two main customer outreach channels – phone hotline and onsite 

feedback form, and responding quickly and relevantly.

 Listen to customers’ needs and requests, process the information, and deliberate a best-response in line with the team’s business objectives.

 Assist the rest of the local operations team in fulfilment, business process optimization, due diligence, and strategic partnerships.

 Support all reconciliation, damage control, and crisis communications efforts in the case of PR emergency.