ShopBack is an eCommerce cashback platform that aims to help online shoppers across Southeast Asia shop smarter, faster and cheaper. Our platform reaches out to hundreds of thousands of shoppers across the region, bringing them the best deals and promotions on over 300 merchants including Zalora, Lazada, Taobao and more!
In just a year, we are now operating in 4 countries (Singapore, Malaysia, Indonesia and the Phillipines) and have exciting plans to enter other markets in the region. As the no.1 cashback site in the region, we have ambitious plans to expand our product and integrate new verticals/features.
Our platform has received accolades for SiTF’s “Best Innovative Startup (Growth Stage 2015)”, Vulcanpost’s "Most Promising Start-up for 2015" and more! We have also been featured on Vulcan Post, Business Times and Tech in Asia. Come join us on our journey to redefine eCommerce in Southeast Asia and be a part of the A-Team that we have built today!
Responsiblities
As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We promote growth from within and encourage our teams to work together to reach clients and customers goals. We want you if you love online shopping and our concept of helping others save!
Your roles and responsibilities will be as follows:
Managing the two main customer outreach channels – phone hotline and onsite feedback form, and responding quickly and relevantly.
Listen to customers’ needs and requests, process the information, and deliberate a best-response in line with the team’s business objectives.
Assist the rest of the local operations team in fulfilment, business process optimization, due diligence, and strategic partnerships.
Support all reconciliation, damage control, and crisis communications efforts in the case of PR emergency.
Strong interpersonal and communication skills – both written and spoken.
Able to converse well in English and Bahasa Melayu
- Active listener and empathetic, yet objective, business-oriented, and able to think and respond on your feet at the same time.
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ShopBack - Designation:
Customer Experience Intern (Req: Bahasa Melayu) - Profession:
Customer Service / Communications - Industry:
Hotel and Accommodation Services