ShopBack.com – Operations / Customer Service Intern (Malay-Speaking)

Operations / Customer Service Intern (Malay-Speaking)

Entry Level / Junior Executive

Customer Service / Communications, General Management

Singapore

Great learning opportunity if you have just completed NS or A Levels and waiting for university!
As an intern at Shopback.com, you will be given ample opportunities to learn and develop yourself. If you are interested in the Internet industry, this is the ideal internship for you! Your main job scope involves assisting the Regional Operations Team in continuing to deliver an exceptional customer experience.
Your roles and responsibilities will be as follows:

• Managing major customer relationship management channels – the phone hotline and onsite feedback form, responding to feedback quickly and relevantly.
• Responding to customers’ feedback using appropriate measures (don’t worry, our team will guide you along!)
• Assist the Marketing Team in outreach and partnerships efforts.
• Playing a pivotal role in reconciliation and crisis communications efforts in the case of PR emergency.

The key requirements are as follows:

• Able to converse in both English and Bahasa Melayu.
• Well-versed in interpersonal and communication skills, both written and spoken.
• Able to commit at least six months for the internship (about Jan 2015 – Jun 2015).
• An active listener; being empathetic to customers’ needs yet being objective at the same time.
• Able to think on your feet and have a strong will to learn and adapt to rapidly changing environments.
• Fresh A-level or ORD personnel are welcome!

Please note that this is an internship position only open to applicants based in Singapore. You will be remunerated competitively, pegged to the industry’s median salary for interns. Please do not apply if you are unable to commit 6 months or if you are looking for a full-time position.