Company
ShopBack.com
shopback.com
Designation
Customer Experience Officer (Full-time Only, Malay-speaking)
Date Listed
30 Nov 2014
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/Perm
Job Period
Flexible Start, For At Least 6 Months
Profession
Customer Service / Communications
Industry
Computer and IT, Retail / eCommerce
Location Name
Singapore
Allowance / Remuneration
$2,000 - 3,000 monthly
Company Profile
Shopback is a platform for e-commerce discovery and loyalty. We influence consumers to shop online by providing cashback and personalized recommendations that help them make better purchasing decisions for travel, fashion & electronics. We partner with local & global e-commerce merchants to bring the best deals and promotions for our users.
We are currently the highest ranked e-commerce loyalty website in Singapore and we are looking for highly motivated individuals to grow our team. Do visit us at www.shopback.com to find out more about what we do, and apply to join our fun and dynamic team today!
We are currently the highest ranked e-commerce loyalty website in Singapore and we are looking for highly motivated individuals to grow our team. Do visit us at www.shopback.com to find out more about what we do, and apply to join our fun and dynamic team today!
Job Description
Responsibilities
As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We want you if you love to help others save money while shopping online!
Your roles and responsibilities will be as follows:
For all of the above, you will need to be:
As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We want you if you love to help others save money while shopping online!
Your roles and responsibilities will be as follows:
- Managing the two main customer outreach channels – phone hotline and onsite feedback form, and responding quickly and relevantly.
- Listen to customer’s needs and requests, process the information, and deliberate a best-response in line with the team’s business objectives.
- Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
- Head all reconciliation, damage control, and crisis communications efforts in the case of PR emergency.
For all of the above, you will need to be:
- Strong interpersonal and communication skills – both written and spoken.
- Able to converse in English and fundamental Malay.
- Active listener and empathetic, yet objective, business-oriented, and able to think and respond on your feet at the same time.
- A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
ShopBack.com - Designation:
Customer Experience Officer (Full-time Only, Malay-speaking) - Profession:
Customer Service / Communications - Industry:
Computer and IT, Retail / eCommerce
Discuss this Job:
You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free: