25 years of experience in manufacturing and supplying high quality contact lens and contact
lens care products to optical retailers and eyecare practitioners.
We are focused on the innovation, manufacturing and marketing of cosmetic lenses. Our
core brands are FreshKon, Ocuviq, Boston and Flexcon. We offer disposable clear
lenses primarily under FreshKon brand and specialty products such as gas permeable
lenses made with Boston material and soft toric lenses.
Our products are manufactured in accordance to the quality assurance system ISO 9001 /
ISO 13485 requirements and meet the Medical Devices Directive 93/42/EEC.
With direct presence in Singapore, China, Hong Kong, Malaysia, Indonesia, Japan and
Korea, our products are sold globally in more than 50 countries.
Our Vision To be a global leader in cosmetic contact lenses
Our Mission OCULUS innovates, manufactures & markets worldclass quality cosmetic
contact lenses to add color to life
Our Company's Values
Integrity
Teamwork
Customer satisfaction
Creativity
Mutual respect
Open and honest communication
Commitment to excellence
Conducive work environment
Meritocracy
Responsiveness
Positive Attitude
Discipline
· Handling of customer enquiries on product, order and delivery status;
· Ensure customer’s orders that received through incoming telephone calls and faxes are processed on daily basis;
· Handling of customer complaints and follow-up with the disposition actions;
· Prepare and coordinate Roadshow arrangement and ensure Roadshow set are delivered on time;
· Follow-up on billing after Roadshow set being returned and sorted;
· Ensure orders are delivered with proper documents, e.g. One-to-one exchange, Billable, FOC replacement etc.
· Work closely with Sales or Finance Department on invoicing matters;
· Work closely with warehouse/ logistic team to ensure daily order fulfilment are met;
· Work closely with 3PL service provider in handling of delivery matters;
· Provide support to local sales team in handling of customer related matters whenever are needed;
· Establish good rapport with customers
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