Headquartered in Singapore, Oculus Private Limited and its group of subsidiaries have over 25 years of experience in manufacturing and supplying high quality contact lens and
contact lens care products to optical retailers and eyecare practitioners.
We are focused on the innovation, manufacturing and marketing of cosmetic lenses. Our core brands are FreshKon, Ocuviq, Boston and Flexcon. We offer disposable clear lenses primarily under FreshKon brand and specialty products such as gas permeable lenses made with Boston material and soft toric lenses.
Our products are manufactured in accordance to the quality assurance system ISO 9001 / ISO 13485 requirements and meet the Medical Devices Directive 93/42/EEC.
With direct presence in Singapore, China, Hong Kong, Malaysia, Indonesia, Japan and Korea, our products are sold globally in more than 50 countries.
· Handling of customer enquiries on product, order and delivery status;
· Ensure customer’s orders that received through incoming telephone calls and faxes are processed on daily basis;
· Handling of customer complaints and follow-up with the disposition actions;
· Prepare and coordinate Roadshow arrangement and ensure Roadshow set are delivered on time;
· Follow-up on billing after Roadshow set being returned and sorted;
· Ensure orders are delivered with proper documents, e.g. One-to-one exchange, Billable, FOC replacement etc.
· Work closely with Sales or Finance Department on invoicing matters;
· Work closely with warehouse/ logistic team to ensure daily order fulfilment are met;
· Work closely with 3PL service provider in handling of delivery matters;
· Provide support to local sales team in handling of customer related matters whenever are needed;
· Establish good rapport with customers
· Other adhoc duties as assigned
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- Company:
Oculus Pte Ltd - Designation:
Customer Service Officer - Profession:
Customer Service / Communications