NEURONES-IT is an IT infrastructure service provider specialised in Consulting, Transformation and Operations. We provide on premise administration and outsourced services as well as private, public and hybrid cloud infrastructure. We partner with the industry leaders in infrastructure such as Equinix, Cisco, HP, Dell, VMWare, Microsoft Azure and Amazon Web Services.
NEURONES-IT is part of the NEURONES group. With a global workforce of over 4,400 employees, and €355m in revenue, NEURONES group is one of the 10 largest IT services companies listed on the EURONEXT stock exchange.
NEURONES-IT focuses its offering on IT infrastructure: Consulting, Transformation and Operation. In Singapore our local team of 40 workforce is providing IT outsourcing services to large and small clients, with a regional reach.
In the context of team expansion, NEURONES-IT Asia is currently looking for a dynamic and highly competent IT Support Level 1 to join our fast-growing team.
The IT Support L1 will play a vital role in our account's service operations. Reporting to the Service Delivery Manager in Singapore, this position is responsible for providing Desktop IT support to end-users for customers across Singapore.
2. Role & Responsibilities
What you get to do in this role:
• End-user 1st Level support and orientation
• Investigate, troubleshoot and solve incidents/service requests for hardware, software and network;
• Deploy, configure, upgrade and maintain workstations, laptops, printers & networking equipment;
• Keep hardware and software inventory up to date, maintain hardware warranties;
• Plan and maintain back-ups, restore files as required;
• Ensure any incident and service request is fully recorded, managed and tracked on ITSM platform (ITIL practices);
• Work closely with 2nd level support to provide information and status to handover the incidents/requests.
What is great about the job?
• Take part in new, challenging and demanding technologies such as Cloud Infrastructure
• A real opportunity to make a big impact and to work in a fun and dynamic environment with great responsibilities
• Contribute to the change in IT Transformation
3. Desired Experience
You should be familiar with the following set of technologies
• OS: Windows XP, Windows 7, Windows 8 - Setting up and installing PCs
• Mail Server: Exchange 2010 and 2013, Office 365
• Server: Windows server 2008, 2012, Active Directory
• Network: LAN, WIFI
• Backup: Symantec, NetBackup, Azure, AWS
Being aware of these technologies is a plus
• Private Cloud: VMware, VSphere
• Public Cloud: AWS, Azure
• Virtualisation: Hyper-V
4. Education
• College diploma or equivalent in related field
• Minimum 3 year relevant technical experience in a technical support team
• Communication and customer service skills, willing to learn and grow
• Excellent diagnostic, problem solving skills and approach with the ability to prioritize, organize in a fast-paced environment
• Solid knowledge of Network, Windows, Computer, Printers, Office applications
• ITIL certification and Service now experience are a plus
• English is compulsory to liaise with management and expert support level
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Neurones-IT Asia - Designation:
IT Support Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT