Company
MyRepublic Limited
staffondemand.sg
Designation
Customer Service Tech Support
Date Listed
30 Oct 2014
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Flexible Start, For At Least 6 Months
Profession
Customer Service / Communications, IT / Information Technology
Industry
Computer and IT, Others
Location Name
33 Ubi Avenue 3, #04-13 Vertex, Tower B, Singapore, Singapore 408868
Allowance / Remuneration
$2,000 - 2,800 monthly
Company Profile
MyRepublic is on the front lines of the biggest transformation the telecommunications industry has seen in decades - and we’re loving it. The Next Generation National Broadband Network (NBN) is a great opportunity for small businesses to shake things up and we couldn’t be prouder to get involved. We are currently offering the world’s fastest fibre broadband at 1GBps and shaking the market both here in Singapore as well as New Zealand.
For more information, please visit http://www.myrepublic.com.sg
Job Description
- Provide first level technical support to help customers resolve problems related to Internet access (via broadband, wifi), Operating Systems, email clients; cabling, router setup and others
- To handle enquiries on MyRepublic product and services in a timely and professional manner, ensuring that accurate information and advice are given to customers at all times
- Respond and follow up promptly on all customer requests via emails and provide timely responses to enhance quality customer experience
- Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving for service excellence
- To provide statistics and information on the nature of calls and the customers’ issues, especially when there are new promotions and product launches
- To ensure that all the Key Performance Indicators for the section and the department are met
- Diploma from an accredited tertiary institutions, preferably in the fields of Information Technology, Networking, Computer Studies or equivalent
- 1 to 2 years of working experience in a service industry will be an advantage. Entry level candidates are also welcomed to apply.
- Enjoy working in dynamic environment and is adaptable to changes
- Proficient in English and one other language
- Able to perform rotating shift duties with rostered off days
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
MyRepublic Limited - Designation:
Customer Service Tech Support - Profession:
Customer Service / Communications, IT / Information Technology - Industry:
Computer and IT, Others
Discuss this Job:
You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free: