- Date Listed
- 01 Apr 2015
- Experience Level
- Entry Level / Junior Executive, Experienced / Senior Executive
- Job Period
- Immediate Start, For At Least 6 Months
- Profession
- Others / General Work
- Industry
- Others
- Location Name
- Central Business District (CBD)
- Company Profile
About Kamelean (kamelean.com)
Powered by strong expertise and extensive experience in Internet and Search Marketing, Kamelean enablesbusinesses to reap the benefits and returns from effective digital marketing. We are a performance-driven agency that provides end-to-end Internet Marketing solution, from conceptualization to delivery.
Kamelean currently has operations in Singapore (20 staffs) with a proven track record in Marketing for business-to-consumer sectors. Kamelean has grown to become a full-suite digital marketing agency committed to working with clients throughout Asia Pacific and Europe.
- Job Description
-
! Resolve customer complaints via phone, email, chat, or social media.
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! Greet customers warmly and ascertain problem or reason for
contacting us.
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! Cancel or upgrade accounts.
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! Assist with refunds
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! Advise on company services.
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! Answer questions about terms of sale.
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! Act as the company gatekeeper.
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! Utilize computer technology to handle high call volumes.
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! Work with customer service manager to ensure proper customer
service is being delivered.
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! Close out or open cases.
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! Compile reports on overall customer satisfaction.
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! Use templates and scripts.
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! Handle changes in policies or renewals.
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