Company
Hailo Singapore
hailocab.com
Designation
Community Manager Internship
Date Listed
03 Mar 2015
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, For At Least 4 Months
Profession
Customer Service / Communications, General Management
Industry
Computer and IT, Logistics, Others
Location Name
River Valley
Allowance / Remuneration
$800 - 1,000 monthly
Company Profile
Company-Hailo
Hailo, one of the world’s largest e-hail companies, backed by over $100M of capital from the world’s premier venture capital firms, is expanding its business in Singapore. We have created a new strategy to build the country’s dominant mobility network and have tailored this to the way Singaporeans move around their city. We’re a global company of 100+ people, but we build intensely local networks that cater to each city’s unique spirit and needs.
Our mission is to connect people - passengers and transport providers - in a deep and meaningful way by making their lives more efficient, friendly, and safe.
Job Description
The Role
You will act as Hailo’s voice within our user community, creating and building relationships with our drivers and customers. Maybe you'd like to start your own business and you want to see how it works from the inside. You're all about solving problems, and you're able to think on your feet, working independently to just get it done.
You could be responding to a query about a recent journey or clarifying with drivers how to make the most out of the app and its many features. No matter what the questions or experiences our customers share with us, you will delight them with the manner and speed of our response.
Due to the small nature of the team in Singapore you will also be afforded the opportunity to take the lead on other projects across all aspects of the business from operations to marketing, depending on requirements.
Responsibilities
• As user champion, identify potential customer dissatisfaction, coordinating with other internal support functions to improve the customer experience
• Diagnose technical issues, escalating where necessary
• Identify opportunities to improve processes, communication and efficiency
• Maintain a deep knowledge of our product and users
• Monitor our systems to proactively reach out to customers who have experienced issues
• Manage customer relationships to solve customer queries in an efficient and timely manner focusing on getting it right first time all the time
This position is already closed and no longer available. You may like to view the other latest internships here.
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- Company:
Hailo Singapore - Designation:
Community Manager Internship - Profession:
Customer Service / Communications, General Management - Industry:
Computer and IT, Logistics, Others
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