As the world’s leading publisher of science and health information, the Company serves more than 30 million scientists, students, and health and information professionals worldwide. The Company plays an essential role in the global science and health communities to contribute to the advancement of these critical fields. By delivering world-class information and innovative tools to researchers, students, educators and practitioners worldwide, the Company helps them increase their productivity and effectiveness. They continuously make substantial investments that serve the needs of the global science and health communities. The Company partners with a global scholarly community of 7,000 journal editors, 70,000 editorial board members, 200,000 reviewers, and 500,000 authors publishing 2,000 journals as well as 17,000 books; with 1,900 new books each year. The Company’s existence extends back over 125 years. Headquartered in Europe, the Company employs more than 7,300 people in over 70 offices across 24 countries.
The Company’s operations are organised in two divisions: Science & Technology and Health Sciences. Their products and services include electronic and print versions of journals, monographs, textbooks and reference works, and cover the health, life, physical and social sciences.
The Science & Technology group’s mission is to contribute to the progress and application of science, by delivering superior information products and tools that build insights and enable advancement in research. They serve over 10 million researchers, across 4,500 academic and government research institutions, corporate research labs, booksellers, librarians, scientific researchers, authors and editors in 180 countries.
The Health Sciences group’s mission is to advance medicine by delivering superior education, reference information and decision support tools to doctors, nurses, health practitioners and students. They serve more than 20 million allied health professionals, students, medical researchers, pharmaceutical companies, hospitals and research institutions, and publish information in 12 languages.
· Administer and catalogue license agreements in CRM system and archival filing.
· Administer contract execution for Japanese agreements and coordinate agreement deliveries for signatures in Amsterdam.
· Act as the first line of contact for customers’ queries related to agreement status, invoicing, title reconciliation, and other (similar) non-sales related questions.
· Be the leading person to solve customers’ queries (problem solving) including solution access de-activation, incorrect usage statistics, print subscription adjustments, etc.
· Subscriptions order, contracting and invoicing management (order to cash) for commercial sales closure.
· Prepare and send proposals and agreements to prospects upon request from the sales person, ensuring achievement of all state models, approval of all terms and sign-off by the appropriate authorities involved.
· Be the owner of account and holdings reconciliation, and be responsible for the data accuracy.
· Follow up with customer requests where applicable.
- General customer service where applicable, returning phone calls and replying emails in a timely manner.
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