DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border & domestic deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide.
The spotlight is on eCommerce!
At DHL, we are tailoring solutions to respond to ever-evolving customer requirements in both existing and new market segments.
We are looking for an Intern, Business Analyst to join us in this exciting journey. In this position, you have the opportunity to be part of the Customer Service Team that will develop customer-centric programs which will positively impact the DHL eCommerce brand across Asia Pacific.
Are you ready for the challenge?
What our intern will learn and contribute within a minimum of 6 months:
- Conduct regional competitive research online on whether Customer Service is the differentiator for their business and if they provide Customer Service to both Merchants and Consumers.
- Daily management and update of News Feed into our DHL eCommerce Asia Portal
- Compilation of public holidays for the top 50 countries in 2017. This information is required to be fed into DHL eCommerce Asia Portal latest by Dec 2016.
- Translation of CS Training materials (CS Process, SFDC and Contact Management System) from English to Simplified Chinese.
- Participate in User Acceptance Testing of CS Systems
- Data analysis / work-time study at Singapore office
- You can apply if you are someone who is:
- A student in Marketing, Communications, Business or relevant courses (any year of study)
- Able to do internship in Singapore
- Keen on Social Media and Content Marketing
- Good communications skills and written/spoken - English & Mandarin
- Basic statistics and data analysis
- Willing to learn
- Someone with a can-do attitude
- Creative with good problem-solving skills
- Able to commit 5 days a week
- Good computer skills – MS Word, Powerpoint and Visio
- What you will achieve for the internship:
- Attractive internship allowance
- Customer analytics and knowledge-based management system
- Be part of the growing e-commerce industry
- Good testimonial depending on performance
Related Job Searches:
- Company:
DHL eCommerce (Singapore) Pte Ltd - Designation:
Intern, Business Analyst - Profession:
General Management - Industry:
Logistics