Bizgram Asia Pte Ltd – Retail Manager

Depending on the size of store and the area of retail, typical work activities may alter, but tasks typically involve:

• managing and motivating a team to increase sales and ensure efficiency;
• managing stock levels and making key decisions about stock control;
• analysing sales figures and forecasting future sales ;
• analysing and interpreting trends to facilitate planning;
• using information technology to record sales figures, for data analysis and forward planning;
• dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;
• ensuring standards for quality, customer service and health and safety are met;
• resolving health and safety, legal and security issues;
• responding to customer complaints and comments;
• organising special promotions, displays and events;
• attending and chairing meetings;
• updating colleagues on business performance, new initiatives and other pertinent issues;
• touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
• maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
• initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
• promoting the organisation locally by liaising with local schools, newspapers and the community in general;
• dealing with sales, as and when required.