BigSpoon – Customer Acquisition Intern

We are looking for a marketing and user acquisition intern to convert and on board restaurant's customers into BigSpoon.

You goal for the internship will be to work with the BigSpoon restaurants and experiment with different communication message and mediums to convert the majority of their customers to order with BigSpoon. You don't take 'no' for an answer. You have an innate desire to know the reason for rejection and how to turn it around.

The success of your internship will be measured by the number of orders from each restaurant.

We hire based on attitude, not aptitude. If you desire to take up the challenge to learn about the right way to market and apply it to different restaurant segments, you would enjoy working with us. If you have experience in copywriting, marketing and design, it will be very useful. If you do not, you will learn how to get it done.

You value trust and respect over a games room in the office. You crave responsibility rather than free daily lunches. You desire autonomy to work on important problems over waiting to be told what to do. You yearn to level up your technical chops instead of having friday night beer parties.

Unique problem that affects our families, friends and millions of other people who dine at restaurants. The labour crunch is severely affecting F&B businesses in Singapore and many countries around the world. As a result, consumers like us experience slow and rushed service while dining. Many restaurants cannot grow their business and some are even forced to close down, depriving us of good restaurants. BigSpoon is created to help F&B businesses provide better service to millions of consumers.

Feverish team that gets shit done We operate in a 100% Jerk-Free Zone. 2-person lean team with opposite and complementary skill set. We carry no dead weight. A computer engineer (Qiao Liang) who self-taught himself development on multiple platforms in a matter of months and a hustler (Jay Teo) who is adept at picking up new skills and getting shit done like a swiss army knife. We work fast, we work smart and we keep pushing the boundaries.

Wide variety of technical challenges for you to get your hands dirty In-store marketing, customer acquisition and activation, print design, copy writing, online marketing, customer experience. You get to be involved with experimenting new marketing strategies that will change the way the world works.

What can you expect? If the ball's falling, catch it. Working in a startup is not cool or hip like what the media portrays. It is a really tough grind and you will be constantly challenged with new problems that you have never encountered before. Expect a dynamic environment where big problems arise all the time.

There are a million ways to communicate and on board a restaurant's customer. And every restaurant serves different types of customers. You will experiment with different ways, most of them will fail and only some will be successful. You must be comfortable with failing. You will manage and be responsible for the entire customer acquisition process from start to end. This includes conceptualizing, discussing with restaurant owners, creating campaigns, testing campaign, measuring results, and figuring out why some things work and others don't.

You are a person first, and a marketer second. We will provide you with whatever you need to deliver the best work (that includes the freedom to work when you are most productive). Your voice will be heard by all and your inputs will be valued.