Company
Yayasan MENDAKI
mendaki.org.sg
Designation
IT Helpdesk Intern - Oprs
Date Listed
13 Jan 2015
Job Type
Entry Level / Junior Executive
Part/TempIntern/TS
Job Period
Immediate Start, For At Least 4 Months
Profession
IT / Information Technology
Industry
Others
Location Name
Wisma MENDAKI
51 Kee Sun Avenue
Singapore 457056
Allowance / Remuneration
$500 - 600 monthly
Company Profile
Yayasan
MENDAKI (Council for the Development of Singapore Malay/Muslim
Community) is a pioneer Self-Help Group formed in 1982 dedicated to
empower the community through excellence in education, in the context of
a multi-racial and multi-religious Singapore. In 2002, MENDAKI
streamlined its focus along four key areas of Education, Youth, Family
and Employability.
Job Description
You will be required to:
- Recommending and promoting technical and professional solutions to customers
- Providing first, second or third level support by voice and electronic means as required
- Allocating the necessary resources to resolve client problems and queries in an effective and timely manner
- Maintaining a database of clients through regular follow up of problems and queries
- Attending relevant product and skill courses and passing on relevant points to others in the team
- Sharing information and best practice amongst the team
- Developing technical processes to aid performance and efficiency
- Assisting team in maintaining MTS webpage
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