Company
We Are Spaces
wearespaces.com
Designation
Community and Operations, Intern
Date Listed
18 Apr 2014
Job Type
Entry Level / Junior Executive
Part/TempIntern/TS
Job Period
Immediate Start, For At Least 2 Months
Profession
Admin / Secretarial, Customer Service / Communications, General Management
Industry
Computer and IT, Creative / Media, Hotel and Accommodation Services
Location Name
Chinatown
Allowance / Remuneration
$500 - 800 monthly
Company Profile
We Are Spaces is Singapore’s leading online portal for meeting spaces. By streamlining the search and enquiry process, we help event planners get quotations from multiple venues easily. We Are Spaces is also a new way for local hospitality and space owners to better manage their enquiries and maximize yield from their otherwise under-utilised properties. Visit: http://WeAreSpaces.com
Job Description
Overall responsibilities:
• Work closely with Directors to provide a friendly and efficient service to Meeting spaces & Meeting planners.
• Ensures smooth day-to-day operation of We Are Spaces Customer Experience
• Communicate with other internal teams (Marketing, Sales, Product) to understand customer needs by market and ensure appropriate coverage; to reduce the contact rate and improve online customer experience based on analytical and subjective data collected
Daily responsibilities:
• Be a first point of contact to handle and resolve customer complaints
• Respond professionally to inbound phone calls, including urgent situations
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customise prepared responses to customer emails
• Research information and troubleshoot problems using available resources
• Work closely with Directors to provide a friendly and efficient service to Meeting spaces & Meeting planners.
• Ensures smooth day-to-day operation of We Are Spaces Customer Experience
• Communicate with other internal teams (Marketing, Sales, Product) to understand customer needs by market and ensure appropriate coverage; to reduce the contact rate and improve online customer experience based on analytical and subjective data collected
Daily responsibilities:
• Be a first point of contact to handle and resolve customer complaints
• Respond professionally to inbound phone calls, including urgent situations
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customise prepared responses to customer emails
• Research information and troubleshoot problems using available resources
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
We Are Spaces - Designation:
Community and Operations, Intern - Profession:
Admin / Secretarial, Customer Service / Communications, General Management - Industry:
Computer and IT, Creative / Media, Hotel and Accommodation Services
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