VisionWorks Health & Talent Institutes Pte Ltd. – Customer Service Assistant

VisionWorks Health & Talent Institutes is the distribution company for Health and Beauty products. Based in Singapore, we distribute worldwide as well. Focused on health and wellness, VisionWorks actively organize health talks, both corporately and publicly, as well as in the hospitals in Singapore. We believe that knowledge is empowerment and knowledge motivates us to act.

We are looking for applicants who are pleasant and polite with a customer oriented attitude, Strong team player with excellent organizational and administrative skills,
Excellent communication and interpersonal skills, Willing to learn and able to multi-task and lastly, proficient in MS Office skills, especially MS Excel.

Answer call in inquiries 

Manage and resolve customer’s complaints

Provide customers with service and products information

Assist with membership application system

Enter new customers information into system

Update existing customers information

Identify and escalate priority issues

Route call to appropriate resources

Follow up customer calls where necessary

Document all call information according to standard operating procedures