Part of the Rocket Internet group, Vaniday is an online marketplace for beauty and wellness treatments. We offer our customers the opportunity to comfortably and easily book their beauty and wellness treatments online from anywhere and at any time, be it nails, their hair, or even a relaxing massage.
We are an international team of passionate individuals who strive to guarantee the satisfaction of our partners and customers. Launched in March 2015, Vaniday is now live in 5 countries worldwide: Australia, Brazil, Italy, UAE and Singapore.
Our goal is to become the market leader in beauty. To achieve this, we are looking for brilliant and passionate individuals to join our global team.
We are looking for an energetic and highly motivated individual to join our great Operations team. Your mission will be:
- Holding responsibility for SL compliance and customer satisfaction as a whole
- Driving department performance through weekly feedback sessions with all team members
- Conducting in-depth data analysis to identify opportunities for performance improvements
- Ensuring Vaniday's quality standards and reaching productivity goals
- Handling calls and emails in tricky escalation situations
- Evaluation of relevant KPIs and taking of measures to correct any deficiencies
- Providing statistics and insights into current customer trends to senior management
- Driving initiatives to continuously improve the quality of our service to our customers
- Identifying causes of operational and customer facing errors and developing processes to lower our error rate
- Consistently setting and exceeding performance targets
- Brainstorm and implement new processes and tools to drive operational performance through innovation
Requirements:
- Be interested in the Beauty industry in Singapore
- You have an outstanding degree from a top university
- You can effectively work in an independent, structured and goal-oriented manner
- You approach challenges with a positive attitude, and maintaining customer satisfaction is what keeps your heart beating
- You have a high degree of comfort with talking to people
- You pay attention to detail and demonstrate excellent organizational skills
- You are able to deal with a high workload and you work in a very structured manner
- You are team oriented and we will want to have a beer with you after work (or maybe before..)
- You would love to attend ladies nights for free manicures / massages and drinks
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