Company
Trakomatic Pte Ltd
trakomatic.com
Designation
Technical Support
Date Listed
14 Dec 2015
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/PermPart/Temp
Job Period
From Dec 2015, For At Least 4 Months
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
West Region
Allowance / Remuneration
$1,500 - 2,500 monthly
Company Profile
Trakomatic specializes in using Advanced Video Analytics for Visitor Counting, Path Tracking, Facial-based Age & Gender Estimation and Re-identification for various stakeholder to optimize their manpower allocation and operation efficiency.
Our analysis of the data helps business owners from Retail, Banking, Tourism and Transportation industry to make smarter, data-driven decisions. We enable the traditionally “dumb” CCTV devices to become "smart" sensors. Our mission is to develop innovative and useful technologies, in order to improve the capabilities of businesses and lives of people in the communities that we operate in.
We're looking for highly motivated professionals who can be an asset to our team.
Job Description
Responsibilities
- On-site deployment and debugging of the application.
- Deliver service and support to Trakomatic’s customers both remotely and on-site.
- Work with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical hardware and software issues involving the product.
- Research required information using available resources.
- Stay current with system information, changes and updates.
- Log and keep records of customer queries.
- Work with the product team’s software developers to visit the customer if the problem is more serious.
Requirements
- At least 2 years relevant experience in C#, .NET and ASP.NET.
- Experience with on-site deployment, debugging and customer support.
- Communicate fluently in English - spoken and written.
- Excellent teamwork and AGILE task management.
- Technical Scope (Back-end):
- C#, .NET, ASP.NET
- Windows command line, IIS
- Git source control
- Automated logging, usage report generation and bug reporting
- SQL Skills are a bonus
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Trakomatic Pte Ltd - Designation:
Technical Support - Profession:
IT / Information Technology - Industry:
Computer and IT
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