Tetherfi’s focus in enhancing ‘agent-service’ & ‘self-service’ (automated service) has resulted in innovative products and integrated solutions using standards-based (VoiceXML, TSAPI, JTAPI, SIP, XML, SOA, RTMP, FaxOverIP, Cordova) framework which has enabled many of our customers to optimise the current investment by integrating IT-applications and communications infrastructure with CRM/backend systems.
Leading Banks & other verticals in Asia have deployed our flagship Omni Channel Management suite of products and solutions integrated with Avaya Infrastructure to support Self-Service, Agent Assisted & other add-ons for their Digital Interactions, Customer Experience Management and Contact Centre Transformation/ Optimisation integrated with CRM & Core Banking applications.
Summary
Working closely with customers on assigned projects as a Software Implementation Lead and ensure end to end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.
Technical Skills and Experience Requirement
- Minimum of 2 years prior Development/Support experience in Telecommunication projects - Required
- Development and/or implementation experience with projects using Core java, Servlets, JSP, MQ, Webservices
- Development and/or implementation experience with .NET, C#, VB.NET, Webservices,
- Code deployment experience with Web Application Servers viz.,Tomcat, Weblogic, Websphere
- Development experience with IVR development tools (Avaya Orchestration Designer) – Preferred
- Working experience with Avaya Experience Portal, MPP, AES, TSAPI – Preferred
- Deployment of applications on Microsoft IIS
- Strong working and troubleshooting experience with DB systems like Oracle, MSSQL
- Support experience with windows servers
- Support experience in telecom projects given higher priority
- Strong understanding on programming languages viz, Java, C, C++ will be added advantage
- Working experience on UNIX, LINUX systems will be added advantage
Specific Responsibilities (not limited to)
- Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication
- Document functional specification document and participate in requirement walk through sessions
- Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly
- Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents
- Completing various setup, configuration, and activation tasks
- Expediting resolution to clients
- Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the
Soft Skills Requirement
- Ability to identify, troubleshoot, educate and resolve issues
- Ability to adapt to changes and manage multiple projects
- Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers
- Experience with common applications (Word, Excel, PowerPoint)
- Ability to establish credibility with clients based on industry, product, and technology knowledge
- Comfortable communicating and submitting reports to all levels of management
- Strong planning, organization, and reporting skills
- Proven emotional intelligence, reasoning and facilitation abilities
- Good time management skill
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- Company:
Tetherfi a.k.a. Interlink Network Systems Pte Ltd - Designation:
Software Implementation Lead / Specialist - Profession:
IT / Information Technology - Industry:
Computer and IT, Finance