TabSquare Pte Ltd is a leading provider of front-end automation solutions for the hospitality and F&B industries. It is an innovative hyper-growth company headquartered in Singapore. Managed by seasoned professionals, it is well funded and has an impressive client list in Singapore. Powered by in-house advanced analytics capabilities and operations consulting TabSquare’s proprietary solutions offers the most relevant up-sell opportunities to restaurants guests, enhancing guest satisfaction as well as providing incremental revenue and reducing costs for our clients. If have an appetite for risk, ability to challenge yourself. If you like interesting work while having loads of fun, TabSquare is the place for you! We at TabSquare:
Work in a fast-paced, exciting environment
Don’t care about titles but Do care about talent
Don’t care about fancy advanced degrees but Do care about work ethic
Won’t be impressed by the three years of “experience” you had stagnating at one job but Will be impressed by a cool project you made on your own
Enjoy kicking ass, Work hard and play hard, Have a good sense of humor
Know what we don’t know, and are willing to learn, May lack experience but not a desire to learn, Enjoy messing with the status quo
Want to create one’s own job description based on our own success
The Customer Support Officer position involves the following duties:
· Specifically responsible for Database and System installation, training and project management for the TabSquare products & associated interfaces.
· Perform on-site evaluation of client premises for pre-implementation.
· Manage project timelines, installation and configuration of the TabSquare product suite
· Track and resolve issues and escalate issues when required
· Provide application training with a demonstrated understanding of Application, Database and content management systems
· Be familiar with and adhere to the latest training and installation standards and procedures
· Work with internal support and product teams to ensure customer service level requirements are exceeded
· Work with customers to ensure that contractual service expectations are exceeded
· Provide pre sales support to the local sales team
What We SEEK!
· NITEC or Diploma IT or equivalent
· Experience with MS SQL, MySql, PHP desirable
· Strong analytical, people management and project management skills
· Excellent oral and written communication skills
· Self motivated and excellent customer handling skills
· Ability to work independently under pressure to meet service levels agreement
· Only Singaporeans, PR and Dependent Pass holders need apply
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- Company:
TabSquare Pte Ltd - Designation:
Customer Service Officer - Profession:
Customer Service / Communications, IT / Information Technology - Industry:
Computer and IT