Sopra Steria Asia Pte Ltd – IT Helpdesk

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development, Infrastructure Management and Business Process Services.

Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added-value and innovation, Sopra Steria enables its clients to make the best use of information technology.

• Provide IT helpdesk support and resolve problems to the user's satisfaction.
• Able to assist end-users experiencing technical difficulties on their computers/PCs or any related devices.
• Troubleshoot, diagnose and resolve problems related to operating system, hardware and software.
• Install, test and configure new peripheral equipment and software.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Perform timely workstation hardware and software upgrades as required.
• Assist ad-hoc duties as per assigned by the Superior / Manager.