ShopBack is a platform for e-commerce discovery and loyalty. We have evolved from a small local startup into the no.1 cashback site in Singapore, achieved with a passion to bring value to our customers along with the best online shopping experience. Our ever-growing team boasts drive, productivity and efficiency, all the while thriving on autonomy, rewarding experiences and snacks from the office (lots of it!).
Be part of the team that made these possible!
1. In 11 months - Top 400 website in Singapore & Malaysia. Launching soon in other countries.
2. Brought on-board more than 500 merchants, including Expedia, Groupon, Rakuten & more.
3. Won Vulcanpost "Most Promising Start-up for 2015"
4. Attracted more than 100,000 online shoppers
Some of our PR articles: Vulcan Post and Business TimesYour friends know you as the problem solver, the conflict-resolver and as a person with more patience than a stone (maybe that’s why our CX team just plain rocks). You love to talk to people, to help them with their problems and bringing resolution to a longstanding issue gives you immeasurable joy. We want you to be part of our ShopBack family!
As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We promote growth from within and encourage our teams to work together to reach clients and customers goals. We want you if you love online shopping and our concept of helping others save!
Your roles and responsibilities will be as follows:
· Managing the two main customer outreach channels – phone hotline and onsite feedback form
· Listen to customers’ needs and requests, process the information, and deliberate a best-response in line with the team’s business objectives.
· Assist the rest of the local operations team in fulfilment, business process optimization, due diligence, and strategic partnerships.
· Support all reconciliation, damage control, and crisis communications efforts in the case of PR emergency.
For all of the above, you will need to be:
· Able to commit 2 months or longer
· Be fluent in Bahasa Indonesia and English
· Strong interpersonal and communication skills – both written and spoken.
· Empathetic, yet business-oriented, and able to think on your feet.
· Willing to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
· And most importantly, a genuine heart to help solve our customers’ problems!
Please note that this position is only open to applicants based and have legal rights to work in Singapore.
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- Company:
ShopBack - Designation:
Customer Experience Intern (Fluent In Bahasa Indonesia) - Profession:
Customer Service / Communications - Industry:
Computer and IT, Retail / eCommerce