Starwood Hotels & Resorts is divided into FOUR divisions, each operating with its own Divisional Associates. Our division is known as the Asia Pacific Division, and our headquarters are based in Singapore. The President of the Asia Pacific Division is Mr. Stephen Ho and he is responsible for the development and operations of all hotels in this area, including Sheraton Nha Trang Hotel & Spa.
The only Starwood International 5 star Deluxe accommodation in Nha Trang for leisure travellers offering a warm and comfortable environment with attentiveness in service.
A beach front hotel with 280 all ocean view rooms, suites, apartments and penthouses featuring Sheraton Sweet Sleeper bed – next generation and a unique glass panel bathroom which offer breath taking views of the bay. Complimented by 6 Restaurants & Bars featuring the newest F & B concepts offering a distinctive dining experience to our guests. The hotel also has a Sheraton Club Lounge with spectacular views of the bay, Shine Spa for Sheraton with 9 treatment rooms and a yoga studio, an infinity edge outdoor swimming pool with reflection pool area where sun beds sit in water, state of the art Sheraton Fitness Centre by Core Performance, Sheraton Adventure Club (Kids Club) and a cooking school. One can stay connected to business while enjoying a relaxing beach-side environment with the Link@Sheraton and a Business Centre.
Ideal venue for meetings and events as the hotel has 1,600 sqm of meeting space, equipped with the latest state-of-the art technologies. Plus our warm and friendly convention specialist will ensure your next event will be a resounding success.
With our vibrant, though relaxing ambience and our well trained staff providing a memorable experience, feel the passion for all the good things in life at Sheraton Nha Trang Hotel & Spa.
ü Conduct daily shift briefing to the team.
ü Implement strategies aimed at cost minimization, productivity maximization without reduction of consistency and Quality Standards.
ü Monitor and review Quality Standards for the Department.
ü To coordinate and conduct monthly butler training as required.
ü To supervise and monitor daily Butler service situation and activities to ensure proper standards and products are delivered with the standards of service of the Sheraton Nha Trang Hotel & Spa
ü To be very familiar with room set up which including equipments and amenities set up in the room with different room categories.
ü Monitor on Check in, Check out, Room status, Opera system and coordinate with other departments to deliver the highest service to the guest
ü Ensures that Room Discrepancies are printed, checked and resolved in coordination with the Housekeeping Supervisors. All expected departures for the day is reviewed and acted upon.
ü Ensure that arriving guests are assigned ready rooms upon check in.
ü Maintain a good rapport with the clients and identify potential business for the hotel.
ü Be fully conversant with the Emergency Plan of Action. Act as ‘floor monitor’ in emergency procedures.
ü Constantly seek to improve business results with new procedures, methods and policies and make recommendations to the Manager/Assistant Managers.
ü Uphold the Starwood Cares Culture by demonstrating the S.T.A.R Service Standards at all times to guests and fellow associates.
ü Assist with the implementation and maintenance of training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
ü Actively contribute to Starwood Preferred Guest and up selling programs.
ü Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
ü Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures Butler’s knowledge of the same.
ü Assist in preparing staff schedules, ensuring adequate staffing to meet business demands
ü To ensure the inventory of all equipment are accurate and properly maintained.
ü To work with the F&B and Kitchen departments to coordinate a cross training for the Butler’s in catering services.
ü Report maintenance faults and damage to machines, furniture and fittings in all areas of the hotel to the Engineering department.
ü Maintain vigilance over the security of the hotel and liaise with the Security department accordingly.
ü Conduct regular inspections of all areas responsible to guest rooms, corridors and back of the house.
ü Conduct regular performance feedback and review to the team. Evaluate employees, recognition of work well done and perform disciplinary actions when necessary.
ü Establish and maintain standards and procedures of cleanliness standards for all guest rooms, suites and corridors.
ü To effectively implement Room Division objectives such as guest service/ satisfaction targets (GEI), financial targets, revenues and profits.
ü Attend promptly to all guest complaints and requests.
ü Ensure that all associates comply with the grooming and uniform standards.
ü Ensure all Butler’s adhere to Corporate and Hotel Standards and Procedures.
ü Actively promote a work environment, which cares for guests and associates alike.
ü Ensure compliance with legislated health and safety requirements within the workplace.
ü To ensure all Butler’s adhered to the privacy rights of all Guests.
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Sheraton Nha Trang Hotel & Spa, Vietnam - Designation:
Front Office Management Trainee - Profession:
Food Services / F&B - Industry:
Hotel and Accommodation Services