NEURONES-IT is a subsidiary of the Neurones Group, which is one of the largest IT services companies "on a human scale". This success has been achieved through strong internal growth (averaging two to three times market rate), leading to revenues of over €330m, constant profitability and an undeniable level of financial strength.
NEURONES-IT line of products and
services combines Consulting, Integration of state-of-the-art technological
solutions and Outsourcing of information systems. NEURONES-IT has strong
expertise in infrastructure services including Cloud, Datacenters, Security,
Virtualisation, Mobility, Networks. Our 4,000 employees offer a high technical
level in application services: Web, Business Intelligence, Content Management,
IT Training, IT Consulting, Change Management, and Transformation.
NEURONES-IT services aimed at international companies and public
sector bodies looking for a flexible and cost-effective framework to use
technology, geared towards enhanced efficiency and customer satisfaction.
Successful internship can lead to full-time position within our organization.
What will you be doing ?
As an IT Infrastructure Intern, a typical day might include the following:
Provide 1st Level Support to customers across APAC region Sites:
End user support and orientation
- Ensure any incident and service request is fully recorded, managed and tracked (ITIL practices)
- Track progress of incidents through the team and escalate to management to avoid SLA breaches
- Manage monitoring platform to support customers IT platform
- Deploying, maintaining, and configuring, workstations, laptops, printers & peripheral equipment
- Maintaining hardware and software warranties, keeping hardware and software inventory up to date
- Switch, computer: support, troubleshooting, maintenance and upgrades
Higher profile could be involved on monitoring project upgrade and deployment project.
What skills do we look for ?
You are familiar with the following set of technologies:
- Windows 7 & Windows 8.1
- TCP/IP networking knowledge (Basic switch configuration)
- Active directory
You also have the following skills:
- Exchange
- Office 365
- Firewall (basic knowledge on Cisco ASA or SonicWALL)
- IT studies, IT diploma under preparation
- Desire to work in the IT/Infrastructure/Networking/Systems field
- Communication and customer service skills, willing to learn and grow
- Autonomous, know how to liaise with external vendors and internal teams
- ITIL certification and Service now experience are a plus
- An opportunity to make a big impact and to work in a fun and dynamic environment with real responsibilities
- An opportunity to evolve in a fast-moving and international environment, dealing with all kind of different countries and cultures
- A 4-6 months internship contract that could lead to a full-time position
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NEURONES-IT Asia - Designation:
IT Infrastructure Intern - Profession:
IT / Information Technology - Industry:
Computer and IT