Company
NEURONES-IT Asia
neurones-it.asia
Designation
Customer Service Representative (Global MNC)
Date Listed
03 Aug 2015
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Flexible Start - Flexible End
Profession
Customer Service / Communications
Industry
Retail / eCommerce
Location Name
East Region
Allowance / Remuneration
$1,500 - 2,700 monthly
Company Profile
NEURONES-IT Asia is a subsidiary of the NEURONES Group, which is one of the largest IT services companies "on a human scale". With a staff of over 800 and revenues of €70 million in 2012, NEURONES IT develop its international position as an IT service provider. Implemented by entities with specific areas of expertise, NEURONES' line of products and services combines Consulting, Integration of state-of-the-art technological solutions and Outsourcing of information systems (design/build/run) It is aimed at international companies and public sector bodies looking for a flexible and cost-effective framework to use technology, geared towards enhanced efficiency and customer satisfaction.
Job Description
With over 4 100 experts and a portfolio of more than 200 clients, NEURONES Group has built a strong experience over 30 years of successful projects with global accounts and over 20 years of positive financial results. HELP-LINE is a subsidiary of the Neurones Group dedicated in providing help-desk and call center expertise.
In the context of team expansion, NEURONES-IT Asia is currently looking for dynamic and motivated Customer Service Representatives to join our fast-growing team.
This position focuses on ensuring the timely resolution of member and customer issues/ requests for one of our global account in the hospitality industry.
- Represent the client Company in a professional manner as a frontline staff
- Handle, resolve and process all membership enquiries through first call resolution
- Respond to requests on technical assistance for applications
- Advise customers on appropriate course of actions
- Work as a team with internal and external co-workers
Requirements
- High school diploma required, Bachelor's degree preferred
- Bilingual in English and Chinese (mandarin)
- Prior experience providing outstanding customer service in hospitality (any positions) is required
- Knowledge of the daily life of a hotel (operational exploitation, reporting, check-in/check-out, billing, automated payment systems, gaps management, use plan, availability, reservation…)
- Excellent, professional customer service skills
- Ability to demonstrate troubleshooting skills and have the desire to follow a problem through to resolution
- Proficient with MS Windows and MS Office
This position is already closed and no longer available. You may like to view the other latest internships here.
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NEURONES-IT Asia - Designation:
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