National University Hospital – Customer Service Associate (Call Centre)

The National University Hospitalwas established in 1985 and serves as a tertiary hospital, clinical training centre and research centre for the medical and dental faculties of the National University of Singapore (NUS).

NUH is also a referral centre for a wide range of medical, surgical and dental specialties including Cardiology, Gastroenterology and Hepatology, Obstetrics and Gynaecology, Oncology, Ophthalmology, Paediatrics and Orthopaedic Surgery and Hand and Reconstructive Microsurgery. A member of the National University Health System, it is the principal teaching hospitals for the NUS Yong Loo Lin School of Medicine (YLL SoM). It is a 1,160-bed tertiary hospital serving more than 670,000 outpatients and 49,000 inpatients.

Duties and Responsibilities

§  Perform appointment-booking duties (i.e to make, change and cancel appointments for patients).

§  Coordinate appointment with other departments and doctors in the hospital.

§  Answer phone calls according to NUH telephone standards, handle enquiries, record and convey messages to relevant stakeholders.

§  Contact and follow-up with the respective clinics on patient’s request.

§  Print out all daily appointment lists for doctors.

§  Assist the supervisor in the day-to-day operations and management of the Call Centre