We are the world’s largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!
Reporting to the Operations Team Leader, the candidate will be responsible for all customers’ enquiries and internal booking verifications.
Responsibilities:
- To provide operational backend support to a team of telemarketers from the call centre and local marketing team
- To assist with verification for bookings submitted from the call centre
- To maintain good recording and filing system
- To maintain proper and updated log records
- Liaise with brokers on bookings submitted and to maintain a proper log record
- Responsible for allocations and schedules of department bookings
- Data entry for daily bookings and keeping the system up to date
- Generate monthly reports for call centre booking results and performance
- Responsible for booking confirmation calls and to communicate with the department for any cancellation or rescheduled appointments
- Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints, if any
- Preferred additional sales skill for activation of packages
- Minimum of two (2) years experience customer service field or a related field
- Ability to work within tight deadlines and meet targets
- Good communication skills
- Candidates who possesses Basic Computer knowledge and Microsoft Excel skills are preferred
- Preferred language(s): He/She must be able to converse in English & Mandarin in order to cater the needs of potential members of such language requirements.
If you believe you are the one we are seeking, we also look forward to receiving your cover letter and resume giving full details of qualifications, experience as well as current and expected salary
We regret that only short-listed candidates will be notified.