Lucasfilm Singapore – Technical Desktop Support Specialist

Technical Desktop Support Specialist

Jun - Aug/Sep 2013

Others

$1,000 monthly

Position Summary:

Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a startup user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows XP, Centos Linux, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner.

Responsibilities:

• Setup and upgrade computer systems in a networked environment with minimum end user interruption.

• Timely implementation and maintenance of drivers & patches on workstations.

• Research and recommend hardware and software solutions as needed.

• Administer mail systems, system installation and configuration, printing systems, installation of third-party software.

• Manage fundamentals of IT security protocol (account administration, etc.)

• In association with Software Engineers, install and configure software as well as troubleshoot and repair malfunctioning software in the PC environment.

• Integrate and support devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows systems & Linux systems.

• Troubleshoot and repair or arrange for repair of defective computer equipment.

• Put in service calls and track service on machines (RMA #s, etc.).

• Communicate status of issues in progress to those parties concerned on a timely basis.

• Carry a Blackberry during work and non-work hours and be available on-call when needed.

• Identify and recommend solutions to technical issues as needed.

• Document and communicate system support issues with end users, IT staff, and management.

• Working with team members in Technology on office relocation project.

Requirements:

• Fresh graduates are welcome to apply.

• 1 years of Windows XP, Vista and Linux desktop support experience.

• Good understanding of Linux and Apple operating systems

• Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements.

• Skilled at troubleshooting and fixing problems while minimizing customer stress levels.

• Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers.

• Experience working in multi-national corporation a plus.

• Self-starter, energetic, good people/communication skills and ability to prioritize workload.

• Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly.

• Team player that strives to maximize team and department performance.

• Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner.

APPLY ONLINE HERE: https://www.lucasfilm.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=4692&CurrentPage=1

OR EMAIL xwai@lucasfilm.com for more information