Lazada
Group is pioneering e-Commerce across Southeast Asia.
Launched in 2012, Lazada has grown rapidly to include
over 3,500 full-time employees in the region, with operations in
Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam, and a
sourcing center in Hong Kong that drives cross-border marketplace activities.
Lazada has earned the trust and financial backing of key investors Tesco,
Temasek, J.P. Morgan, Verlinvest, Investment AB Kinnevik and Rocket
Internet.
Revolutionizing the way we shop, and perform online transactions across the
region, Lazada has an online footprint of approximately 4 million
daily visits to its websites, and the largest Facebook following in Southeast
Asia with over 10 million fans.
Given our tremendous growth, we are searching for dynamic, entrepreneurial,
broad-minded individuals to be part of our rapidly expanding team! Join our
diverse and motivated team to hone in on your creativity as well as implement
new initiatives within a nurturing, equal opportunity environment!
Reporting to the Head of Marketplace Operations, you will be responsible for:
·Analysing and monitoring seller KPIs (including lead time, cancellations, customer satisfaction, returns, product quality, etc)
·Conduct root cause analysis when seller performance fluctuate. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation.
·Visit sellers as and when necessary, to address seller’s issues and make recommendation for process changes, etc. to help seller improve performance
·Giving feedback to Key Account Managers, as well as Ops teams about the performance of the sellers, analysis of most common issues and development of next steps to solve them
·Understand the current system’ capabilities and limitations, continuous improvement for systems and processes
·Feedback to and work with other department to improve overall Marketplace operations
·Support of other Marketplace Ops topics and projects as and when requested
In order to succeed in the role, you should ideally have:
·Min diploma in Business, Supply Chain management or Industrial Engineering, Degree holder preferred
·1-3 years of experience in order fulfillment / project coordination / ecommerce operations
·Excellent communication skills (written and verbal)
·High energy, self-motivation & ability to thrive in a fast-paced start-up environment
·Excellent ability to work in a regional team
·Project management skills
·Good knowledge in Microsoft excel
·Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
·Results driven & customer focused attitude
·Fluency in English and Chinese is a plus to liaise with associates
Related Job Searches:
- Company:
Lazada Singapore Ptd Ltd - Designation:
Order Fulfilment - Profession:
General Management, Logistic / Supply Chain / Transport, Risk / Product / Project Management - Industry:
Computer and IT, Retail / eCommerce