Kamelean - Customer Service Officer

Kamelean

$1,200 - 1,600 monthly

This position is already closed

Company Profile: Kamelean provides 100% performance based Marketing Solutions by utilizing new and cost efficient ways to reach consumers with the technology to make it engaging. We use one or more of the following marketing tools; Text, email, mobile search, mobile display, mobile video, mobile app and in app.
We are a team of refugees from digital advertising, e-commerce, and various horizons such as consulting, publishing or private equity firm who came together because they believe that performance based marketing is at the beginning of a very exciting journey in this new social digital world
Job Description: This Customer Service Officer is responsible for coordinating customer care and providing administrative support to an e-commerce site:
Key tasks:
• Have thorough understanding about company’s service and answer to customer inquiries by mail and/or by phone
• Maintain customer database by updating account information
• Process refund via backend administration platform
• Ensure high level of customer service by following through with customers and maintaining a good quality customer relationship
• Handle and resolve customer complaints
Job Requirements:
• Fluency in both English and Mandarin is a must
• Bachelor Degree and higher
• Having experiences in Customer Service is a plus
• Good communication skills
• Basic Excel skills
• Singaporean and PR only

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Kamelean – Customer Service Officer