K Digital Pte Ltd – Customer Service Officer

Company
K Digital Pte Ltd
kamelean.com
Designation
Customer Service Officer
Date Listed
20 Jan 2015
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/PermIntern/TS
Job Period
Flexible Start, For At Least 6 Months
Profession
Food Services / F&B
Industry
Others
Location Name
Central Business District (CBD)
Allowance / Remuneration
$800 - 1,600 monthly
Company Profile

Powered by strong expertise and extensive experience in Internet and Search Marketing, Kamelean enables businesses to reap the benefits and returns from effective digital marketing. We are a performance-driven agency that provides end-to-end Internet Marketing solution, from conceptualization to delivery.

Kamelean currently has operations in Singapore (20 staffs) with a proven track record in Marketing for business-to-consumer sectors. Kamelean has grown to become a full-suite digital marketing agency committed to working with clients throughout Asia Pacific and Europe.

Job Description

Primary responsibilities:

- Resolve customer complaints via phone, email, chat, or social media.

- Greet customers warmly and ascertain problem or reason for contacting us.

- Cancel or upgrade accounts.

- Assist with refunds.

- Advise on company services.

- Answer questions about terms of sale.

- Act as the company gatekeeper.

- Utilize computer technology to handle high call volumes.

- Work with customer service manager to ensure proper customer service is being delivered.

- Close out or open cases.

- Compile reports on overall customer satisfaction.

- Use templates and scripts.

- Handle changes in policies or renewals.

Job Requirements:
- Fluency in written and spoken English is a must. 
- Experience in Customer Service is a plus.
- Excellent communication and interpersonal skills. 
- Basic Excel skills.
- Positive attitude with a strong passion for customer service. 
This position is already closed and no longer available.  You may like to view the other latest internships here.

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