- Date Listed
- 20 Jan 2015
- Experience Level
- Entry Level / Junior Executive, Experienced / Senior Executive
- Job Period
- Flexible Start, For At Least 6 Months
- Profession
- Food Services / F&B
- Industry
- Others
- Location Name
- Central Business District (CBD)
- Company Profile
Powered by strong expertise and extensive experience in Internet and Search Marketing, Kamelean enables businesses to reap the benefits and returns from effective digital marketing. We are a performance-driven agency that provides end-to-end Internet Marketing solution, from conceptualization to delivery.
Kamelean currently has operations in Singapore (20 staffs) with a proven track record in Marketing for business-to-consumer sectors. Kamelean has grown to become a full-suite digital marketing agency committed to working with clients throughout Asia Pacific and Europe.
- Job Description
Primary responsibilities:
- Resolve customer complaints via phone, email, chat, or social media.
- Greet customers warmly and ascertain problem or reason for contacting us.
- Cancel or upgrade accounts.
- Assist with refunds.
- Advise on company services.
- Answer questions about terms of sale.
- Act as the company gatekeeper.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.- Close out or open cases.- Compile reports on overall customer satisfaction.- Use templates and scripts.- Handle changes in policies or renewals.Job Requirements:- Fluency in written and spoken English is a must.- Experience in Customer Service is a plus.- Excellent communication and interpersonal skills.- Basic Excel skills.- Positive attitude with a strong passion for customer service.
Related Job Searches:
- Company:
K Digital Pte Ltd - Designation:
Customer Service Officer - Profession:
Food Services / F&B - Industry:
Others