iVisions Global Pte Ltd – Servicedesk Analyst

iVisions Global Private Limited is a regional business consultancy and technology service provider. Our business is focused on Information Management, comprising Managed Services, Data Center Management and more.

We are focused on the delivery of advanced Internet technologies, products and services for the global e-business industry, providing companies with a secure, reliable facility from which to host their online operations in the Asia region.

Please visit our website at www.ivisionsglobal.com for further information.

Provides first and second level support

 Resolves and closes incidents/service requests as per Servicedesk procedures & allocated timelines

 Escalates unresolved incidents/service requests within agreed timescales

 Logs relevant incident/service request details per Servicedesk procedures

 Tracking and trending continuing technical issues for proactive attention.

 Communicates with client regarding incident progress

 Ensures tickets are updated at all times until issues are resolved

 Works with other teams to support customer IT infrastructure

(Opportunity to learn system/network/backup administration)