Company
Innovative Enterprise Group Pte Ltd
ieg.sg
Designation
Technical Support Associate
Date Listed
11 Jun 2015
Job Type
Entry Level / Junior Executive
Part/TempIntern/TS
Job Period
Immediate Start - Flexible End
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
East Region
Allowance / Remuneration
$500 - 800 monthly
Company Profile
iEG Line of Business consists of:
- Consulting Services
- Infrastructure Platform
- Application Platform
- Support Services
- Onsite Facility Management
- Offsite Helpdesk Management
- Product Development
Job Description
Job Role
Technical Support Associate
Primary Purpose
The Technical Support Associate is responsible to provide IT infrastructure support to user when there are problems encountered with usage of an application, system or device. Responsible to implement operational and maintenance procedures of hardware and software.
Responsibilities
- Simulate failures for further analysis of failing device
- Implement operation and maintenance solution in-time and effectively to fulfil customers' requirement and solve technical issue
- Construct and maintain up-to-date problem database to ensure accurate and sufficient information for maintenance and troubleshooting
- Perform on-site survey
- Install, configure and upgrade desktop or point-of-sales hardware and software for optimal performance
- Perform acceptance testing of installed / upgraded equipment
- Induct and train users on using and optimising desktop or point-of-sales hardware / software applications
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- Company:
Innovative Enterprise Group Pte Ltd - Designation:
Technical Support Associate - Profession:
IT / Information Technology - Industry:
Computer and IT
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