Company
HPS Partners Pte Ltd
hpspartners.com.sg
Designation
Global HR Support
Date Listed
13 Aug 2014
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
From Aug 2014 - 31 May 2015
Profession
Human Resources, IT / Information Technology
Industry
Others
Location Name
-
Allowance / Remuneration
$2,400 - 3,500 monthly
Company Profile
HPS Partners is a boutique executive search firm specializing within the
Technology, Engineering & FMCG space. We serve an international client base
including early stage organisations and leading global corporations. Our
assignments range from senior management appointments to experienced individual
contributors. For more information, please visit www.hpspartners.com.sg
EA License 12C6130 / R1112042
Job Description
Global HR Support (Workday) - 8 months contract
For the launch of Workday as a new HRMS, temporary additional resources is
required to support Workday end-users (employees, managers and HR). The team
will support existing support organization(s) in answering all Workday related
questions from September 2014 until May 2015.
The jobholder needs to offer First Tier support. This consists of answering
all questions related to ‘How to’s’, route questions that require in-depth
knowledge and keep track of all question using a ticketing/logging
system.
The Support process is documented with a support catalogue designed
to indicate the routing of possible support questions being raised. The
jobholder will get access to a tracking system to archive all questions raised
and answers given
Tasks
- Answer (‘How to’) questions relating to the Workday system and processes.
- Provide user support to managers and HR on location and use of self-service tools.
- Log and manage all calls.
- Reroute questions that require in-depth (local) process knowledge.
- Escalate problems/issues with the system.
- Answer questions related to Workday’s link to other systems (PeopleFluent, BW, local payroll) or reroute them to Integrations team
- Run reports out of HR system
- During the Operational cycle for Performance Management in Peoplefluent answer basic questions from employees and managers
Requirements
- General HR knowledge (MSc or BSc degree in HR)
- Interest in HR systems and processes.
- Well-developed computer skills in the MS Office environment
- Related HR or Support work experience is beneficial but not mandatory or required
This position is already closed and no longer available. You may like to view the other latest internships here.
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