Helpling – Customer Service Executive

• The first point of contact to handle and resolve customer feedback though phone calls & emails
• Address support tickets and identify frequent feedback, work with the team to proactively address them and find relevant solutions
• Record keeping for all customer and partner inquires and communication
• Constantly evaluate support workflows and propose recommendations to streamline them to be efficient, relevant and valuable both internally and externally
• Assist in quality assessment & improvement of performance to ensure optimal service results for call centre team
• Co-investigation of bugs reported, suggest potential resolutions and verification of fixes made
• Any other job duties which the supervisor may delegate from time to time

• Able to work on a rotating roster, including weekends
• At least 1+ years work experience in a similar role
• Fluent in English and Mandarin or Bahasa Melayu in order to liaise with multilingual speaking associates
• Empathic personality with excellent communication & listening skills and a pleasant telephone voice and manners
• High degree of reliability and organizational skills
• Bonus: Familiarity with Salesforce and call centre/customer service environment
• Preferably able to start work immediately or short notice
• You are looking forward to the challenge of building a dynamic company with us where you can make a difference

If this sounds like you then we’d love to hear from you! Email us with your CV, and please include your availability and salary expectations.Please note that only successful applicants will be contacted.