Healint is a start-up backed by the DFJ network (SpaceX, Tesla, Skype, and many more) our mission is to bring wild innovation into the more controlled world of healthcare.
We are already following more than 10.000 patients with complex neurologic disorders, especially Neuropathic pain, and will follow millions in 2016. The carefully selected Peta-bytes of data is here to improve our algorithms and support global health research.
Healint is a young start-up with an international team with 7 nationalities and 17 languages spoken fluently.
Healint is about data and passion, even our CFO is coding in Python nearly everyday and having fun on Kaggle… be ready for a great learning environment.
Website: http://www.healint.com
As a frontline representative of the company brand, you are required to be user-oriented, be organized, possess good communication skills, possess good service language and have professional work ethics.
- Attend to daily inquiries from our users.
- Provide first-level support to our users and assist them in resolving their issues.
- Provide second-level support to our users in collaboration with our engineering team and assist them in resolving escalated issues.
- Be well-versed in crafting professional service-oriented email and instant messaging replies, have a pleasant speaking voice and possess good communication skills to converse with our users over the call.
- Stats check and user feedback:
1. Google Play developer stats.
2. Respond to user ratings and feedback on Google Play developer site, Emails, Phone calls.
3. Proactively write back to users (if emails are available).
4. Solicit User feedback via emails or phone calls.
5. Consolidate all feedback and keep track of top feedbacks (positive and negative).
6. Keep written record on Google Drive.
- User email communication for top user feedback, product release and so forth.
- Social media content generation for Facebook, Twitter and LinkedIn.
Qualifications:
Basic
- ITE qualification and above.
- Social media savvy.
- Online community management experience – FB, Twitter, Google+, Instagram.
- Design experience – Photoshop.
- Strong verbal and written skills.
- Strong analytical skills - analyze effectiveness of advertising campaigns - conversion, $/install, etc.
- Ability to work multitask and work under pressure.
- Fast learner and good problem solving skills.
- Strong organizational and communication skills.
Plusses
- PR experience.
- Foreign languages ability such as Japanese, French, Indonesian, Filipino.
- Passionate about the healthcare industry.
What We Offer
Based in Singapore, with a monthly pay of SGD 600 - 800 depending on your capabilities/experience.
Related Job Searches:
- Company:
Healint Pte. Ltd. - Designation:
Social Media Community Intern - Profession:
Customer Service / Communications, Food Services / F&B, Marketing / Public Relations - Industry:
Healthcare / Fitness / Sports