Company
Globalroam Pte Ltd / Gnum Pte Ltd
gnum.com
Designation
Technical Support Representative
Date Listed
21 Apr 2015
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start - Flexible End
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
East Region
Allowance / Remuneration
$1,200 - 2,300 monthly
Company Profile
Globalroam is a innovative telecommunications provider since 2001, which deliver easy to use online communication tools. With our patented platforms, our users can have seamless communication between the mobile and online world.
GNum is a fast-growing startup with 7million funding last year in agressive expansion. Our product allows individuals and enterprises to be always in touch™ by enabling international toll-free calls from the Internet to the user’s mobile or landlines via their GNum call handles. The technology will connect 2.7 billion internet users through any Web or Adobe Flash enabled web browser to 6.9 billion mobile subscribers with data connectivity or VoIP application on their phone.
GNum is a fast-growing startup with 7million funding last year in agressive expansion. Our product allows individuals and enterprises to be always in touch™ by enabling international toll-free calls from the Internet to the user’s mobile or landlines via their GNum call handles. The technology will connect 2.7 billion internet users through any Web or Adobe Flash enabled web browser to 6.9 billion mobile subscribers with data connectivity or VoIP application on their phone.
Job Description
- Resolve product or service problems by clarifying the customer's complaint – determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Communicate courteously with customers by email and telephone
- Keep accurate records of discussions or correspondence with customers
- Update customers’ account information
- Provide ad-hoc support to the business as required
Essential Skills and Qualifications
- At least 1 year of working experience in customer service
- Possess proper phone etiquette
- Strong listening skills and multi-tasking abilities
- Able to
speak and write clearly and accurately in English and Chinese for
effective communication with China R&D center
- Make customers’ needs the primary focus, developing and sustaining productive customer relationships.
- Stay current with system information, changes and updates
- Actively suggest improvements to customer service procedures and standards in the organisation
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
Globalroam Pte Ltd / Gnum Pte Ltd - Designation:
Technical Support Representative - Profession:
Customer Service / Communications - Industry:
Computer and IT
Discuss this Job:
You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free: