Global Lingo (S) Pte Ltd – Strategic Account Manager (Singapore)

Global Lingo provides professional transcription, minute-taking, translation and interpreting services. We're one of the fastest growing language agencies in the UK, and one of the only agencies to specialise in minute taking and transcription, as well as translation and interpreting services of the highest quality.
With offices in London, Leeds, Singapore and Cluj in Romania, we are growing really quickly, helping to ensure that we are always flexible enough to accommodate our clients’ requirements. We focus on providing our clients with accurate language services, which deliver value-for-money to their organisations.
Our clients include three serving prime ministers, two of the world's leading oil companies, three of the world's largest banks and one of the top three Premiership football clubs.

If you are looking for a Strategic Account Manager role in a company expanding massively and you want to help shape its future direction. We’re looking for special people with drive and passion. We’re known for delivering only the highest quality translation, interpreting and transcription services and a huge part of this is down to our dedication to customer care and service. If you can help us make a difference then we want to hear from you.

Based in our Singapore office, your primary responsibility will be the strategic account management of some of our existing translation, transcription and interpreting client base. Your role will be to work with these contacts and find new ones within the organisations to expand Global Lingo’s reach.

You don’t need any experience of working in the language industry because we’ll supply you with all the support and training you need.

We are an Equal Opportunities employer and welcome applications from all eligible candidates but not agencies.

Key Responsibilities

• Develop existing strategic accounts

• Formulate and achieve account growth plans

• Achieve and exceed targets and activity levels, as agreed with the Senior Management Team

• Secure/install long-term contracts

• Provide accurate forecast information

• Develop client relationships and a high standard of customer service

• Maintain an understanding of customers’ marketplace, customers and competitors

• Manage customer satisfaction and profitability

• Develop and conduct quarterly and annual Account Reviews to ensure that a long-term plan for success exists for each Strategic Account

• Build a strong understanding of Global Lingo’s portfolio of services in order to effectively cross-sell within strategic accounts

• Provide accurate weekly reporting to the management team to keep them fully appraised of the health of Strategic Accounts

• Maintain sales tracking via internal CRM system