- Date Listed
- 15 Apr 2015
- Experience Level
- Entry Level / Junior Executive
- Job Period
- Immediate Start - Flexible End
- Profession
- Customer Service / Communications, General Management
- Industry
- Retail / eCommerce
- Location Name
- Central Region (Non Town), Raffles Place / Cityhall
- Company Profile
- Rocket Internet GmbH is one of the leading on-line venture capital firms and internet startup incubators in the world. Over the past years Rocket Internet has launched some of the most respected internet companies globally, that include Groupon (former CityDeal), GlossyBox, Zalando, eDarling or Wimdu. We were also early investors in companies such as Facebook and LinkedIn.We are now expanding our South East Asia operations and have launched 8 new ventures called Foodpanda in Singapore, Malaysia, Indonesia, Thailand, Vietnam, India, Pakistan and Taiwan. With rapid expansion plans, substantial financial backing and proven success in international markets, we are set to take the Singapore’s online food delivery business by storm.It is an incredibly rare opportunity to work for a highly reputed international company, which offers you a challenging but fun and casual working atmosphere.
- Job Description
- The Account Management Team is responsible for ensuring all restaurants that feature with foodpanda have a best in class experience once they have signed their contracts with the Sales department.. You will work alongside the Vendor Operations and Vendor Services teams to provide operational support to restaurants to optimise their experience..
Responsibilities
Head Office point of contact for all vendors featuring with foodpanda
Build and manage relationships with foodpanda vendors to optimise their foodpanda experience through operational excellence and tailored marketing strategies
Work with sales and vendor operations to ensure your vendors are prepared for their feature, through test orders and automation solutions
Liaise with business accounts and internal departments, to solve vendor issues and queries
Answer all restaurants inbound phone queries, as well as any escalated written queries within 24 hours
Represent the company externally. All communication must be professional, accurate and of the highest quality
Requirements
English Language Fluency Required
Strong relationship and interpersonal skills to be applied in working with restaurants
Thrives in high paced, fast moving environments and is able to make quick, assertive decisions
Outstanding attention to detail, and strong organizational skills
Proficient with MS Office
Strong dispute resolution and mediation skills
Strong and proven negotiation experience
Related Job Searches:
- Company:
Foodpanda Singapore Pte Ltd - Designation:
Account Manager Intern - Profession:
Customer Service / Communications, General Management - Industry:
Retail / eCommerce