Foodpanda Pte Ltd – Customer Service Intern

What the role entails:

      ·         Handle inbound / outbound calls

·         Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

·         Recommends potential products or services to management by collecting customer information and analyzing customer needs.

·         Prepares product or service reports by collecting and analyzing customer information.

·         Contributes to team effort by accomplishing related results as needed.

What we need from you:

·         Good communication skills

·         Can handle customers’ complaints in a calm manner.

·      Well-presented, polite and tactful. 

·      Attention to Detail

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