- Date Listed
- 22 Apr 2015
- Experience Level
- Entry Level / Junior Executive
- Job Period
- Immediate Start, For At Least 3 Months
- Profession
- Customer Service / Communications
- Industry
- Retail / eCommerce
- Location Name
- Central Region (Non Town)
- Company Profile
- Rocket Internet GmbH is one of the leading on-line venture capital firms and internet startup incubators in the world. Over the past years Rocket Internet has launched some of the most respected internet companies globally, that include Groupon (former CityDeal), GlossyBox, Zalando, eDarling or Wimdu. We were also early investors in companies such as Facebook and LinkedIn.We are now expanding our South East Asia operations and have launched 8 new ventures called Foodpanda in Singapore, Malaysia, Indonesia, Thailand, Vietnam, India, Pakistan and Taiwan. With rapid expansion plans, substantial financial backing and proven success in international markets, we are set to take the Singapore’s online food delivery business by storm.It is an incredibly rare opportunity to work for a highly reputed international company, which offers you a challenging but fun and casual working atmosphere
- Job Description
What the role entails:
· Handle inbound / outbound calls
· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Recommends potential products or services to management by collecting customer information and analyzing customer needs.
· Prepares product or service reports by collecting and analyzing customer information.
· Contributes to team effort by accomplishing related results as needed.
What we need from you:
· Good communication skills
· Can handle customers’ complaints in a calm manner.
· Well-presented, polite and tactful.
· Attention to Detail
·
Related Job Searches:
- Company:
Foodpanda Pte Ltd - Designation:
Customer Service Intern - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce