Fayth is a global online retailer of fashion forward apparel for stylish young women. Pronounced "faith" (if you were wondering!), Fayth is for the lady who loves to dress up. She loves colour and print. She loves being feminine, but she doesn't mind trading her dresses for edgy pantsuits. And she loves trying new stuff.
Inspired by you, our fabulous customers, we create our own unique lines of clothing, so you know you can't find it anywhere else. New styles are added every week to keep you at the forefront of fashion. Also, you may not know this, but we can deliver our clothing line to just about anywhere in the entire world! Just so we can share our love with you.
Our Customer Service Executives support the day-to-day aspect of an e-commerce website which includes
- Dealing with all customer queries including but not limited to fashion advice, feedback and/or technical related questions.
- Fulfilling customers’ orders; Receiving, putting away, picking, sorting, packing, and shipping
- Monitoring products and quality checks
- Handling logistics with a content management system
- Relaying customer feedback to department head
- Any other administrative tasks
Requirements:
- Strong command of the English language
- Strong computer skills to include MS Office, web based systems and social media
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality and consistency .
- Understands and communicates verbal and written instructions in a professional and courteous manner
- Applies feedback to improve performance and monitors own work to ensure quality
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- Company:
Fayth - Designation:
Customer Service Executive - Profession:
Admin / Secretarial - Industry:
Retail / eCommerce