Evolve Mixed Martial Arts Pte. Ltd. – Customer Service Executive

Role:

• ·      Understand and demonstrate in-depth knowledge on Evolve MMA’s services and classes
• ·      Provide excellent customer service that goes above and beyond -  for potential and current members of Evolve MMA
• ·      Build sustainable relationships of trust with internal and external customers
• ·      Follow up with members to ensure their feedback, requests and/or problems have been met to their satisfaction
• ·      Follow up with members on membership experience
• ·      Monitor and analyse customer satisfaction data
• ·      Constantly strive to improve membership experience by contributing/ implementing new ideas, and executing company policies

Requirements:

• ·      Excellent communication skills – written and verbal
• ·      Positive attitude and outgoing personality is essential
• ·      Self motivated and highly driven
• ·      Able to work well within a team
• ·      Ability to relate well with people
• ·      Good problem-solving skills
• ·      Organisational skills
• ·      Ability to work retail hours