Dimension Data Singapore Pte. Ltd. – Order Admin Intern

RESPONSIBILITIES

Sales Order Support

• Act as a bridge between finance and other business unit for sales order booking management and ensure all of processes are in accordance with company policies
• Review and ensure order entry accuracy including customer code, revenue, cost, margins, project code, low margin exceptions
• Assist to solve issues of systems: Direct, e-SOF, e-DOF and SAP
• Assist sales to solve customer problems/requirements/inquiries
• Maintain and update monthly sales order booking tracking for month-end closing and forecast
• Act as (e-DOF) contact window for cross country order processing, including verifying all drop-in an drop-out orders and submitting for getting in-country approval
• Assist to improve on order processing SOP to achieve productivity
• Maintain country client database, including creation, reviewing and updating the client profile in systems (SAP, eDirect)
• Monitor shipments and work with Logistics team to ensure timely shipments for monthly commitments.
• Perform invoicing to clients
• Perform documentation archiving

Client Management

• Provide excellent customer service by understanding customers needs - Point of contact point between client and business units
• Assist in proposal & tender submission coordination

REQUIREMENTS

• GCE 'O' / 'A' level / Diploma qualifications
• Sound knowledge of basic order processing procedures and practices
• Able to work independently
• Excellent interpersonal and presentation skills to manage relationships or strategic clients
• Effective oral and written communication skills
• Working knowledge of SAP is an advantage.